Chapter 5
Brand Vocabulary Additions
Set the Vibe
Meaning: A reminder to bring energy, friendliness, and a warm atmosphere to each shift.
Use in Context: “Let’s make sure we’re setting the vibe tonight with every guest interaction.”Guest-First Focus
Meaning: A term to emphasize prioritizing the guest’s experience in all actions, from service to side-work.
Use in Context: “Keep a guest-first focus—make sure they have everything they need before returning to the kitchen.”Perfect Plate
Meaning: Yumbii’s standard for food presentation; every item on the plate or in the bag should look appetizing and be plated with care.
Use in Context: “Check that every order is a perfect plate before it leaves expo.”Flawless Flow
Meaning: Maintaining smooth, efficient movement between tasks, especially during busy periods, to keep service seamless.
Use in Context: “Let’s keep a flawless flow tonight—full hands in, full hands out.”Yumbii Moments
Meaning: Small, thoughtful interactions that elevate the guest experience, like remembering a guest’s favorite order or adding an extra napkin when needed.
Use in Context: “Creating Yumbii moments can turn a new guest into a regular.”Guest Ready
Meaning: Refers to being fully prepared and keeping all areas, especially the dining space, in top condition.
Use in Context: “Before the rush starts, let’s do a sweep to make sure everything’s guest ready.”Fresh Eyes Check
Meaning: Taking a moment to scan your area with fresh perspective to spot anything out of place or in need of attention.
Use in Context: “Before the next rush, give the dining area a fresh eyes check for anything that needs attention.”Turn & Burn
Meaning: Efficiently turning tables while keeping a high standard of service; clearing and resetting tables to keep the flow moving.
Use in Context: “We’ve got a full house tonight; let’s turn and burn to keep up with demand.”Bright Spot
Meaning: A standout guest interaction or team moment worth celebrating or replicating, especially during a busy shift.
Use in Context: “What was the bright spot in your shift today?”Yumbii Standard
Meaning: The quality and service level expected across all tasks and interactions; a term that can apply to food quality, service, cleanliness, and more.
Use in Context: “Let’s make sure every taco and every greeting meets the Yumbii Standard.”Vibe Check
Meaning: A quick check-in on the dining area atmosphere, ensuring the energy and presentation are up to Yumbii standards.
Use in Context: “Let’s do a vibe check and make sure everything looks welcoming and upbeat.”Lasting Impression
Meaning: The final interaction with guests, aimed at leaving a positive, memorable impression.
Use in Context: “Remember, the farewell is your chance to make a lasting impression.”Power Hour Prep
Meaning: A focused preparation period before peak hours to ensure all supplies and stations are fully stocked and organized.
Use in Context: “Let’s go into power hour prep so we’re ready for the dinner rush.”Extra Mile Mindset
Meaning: A term that reminds the team to add that extra touch to every service moment, reflecting Yumbii’s elevated hospitality.
Use in Context: “Approach each guest with an extra mile mindset—those small details make all the difference.”Taste of Yumbii
Meaning: Used to describe key items that embody the brand’s flavor and experience, like signature tacos or margaritas.
Use in Context: “If a guest is new, suggest a taste of Yumbii with one of our top-selling tacos.”Hot Zone
Meaning: A term to highlight high-traffic areas or moments that need extra attention or support (e.g., around peak hours).
Use in Context: “Stay focused on the hot zone at the counter during lunch hour.”Positive Pass-Off
Meaning: A smooth handover of duties or guest attention, ensuring no gaps in service.
Use in Context: “Before you take your break, make sure you do a positive pass-off with your teammate.”